For most of my career it was expected that I would show up at my workplace every day. Come in early, leave late. Put in the hours, do the work. It was what my bosses early in my career expected, and what I expected of my team when I launched my first business. It was how we did business. It was how everyone did business. Two massive disruptions changed this. First, business today is more about knowledge and less about process and repetitive tasks and second, technology made access to information available from anywhere.
If I need information today I can access it from a coffee shop, in my car, on an airplane, at the beach, or from home. It made working remotely possible. This coupled with a shift in corporate attitudes has led to a significant growth in working remotely. This shift was fueled greatly by companies’ ability to reduce office space and therefor cost by having a percentage of their employees work remotely.
At our company members of our team work away from our headquarters regularly. We couldn’t have done this effectively just a few years ago.
Just ten years ago, the first iPhone was introduced by Steve Jobs and Apple. This device launched a revolution in how we communicate and work. It changed everything. Well, not everything. Apple has begun moving its employees into their new $5 billion headquarters. For the first time in a decade, Apple is consolidating all of their Silicon Valley employees into one facility. Why?
“For all the beauty of technology and all things we’ve helped facilitate over the years, nothing yet replaces human interaction and I don’t think it will ever happen.”
Apple believes that human interaction is the key to innovation and their continued success.
At Artistry Hotels, we are building a culture that practices “The Art of Hospitality”. For us that is about delivering what our guest is looking for: to be inspired, to be taken care of, to feel welcome, to be themselves, to be enriched, and to support the greater good in a truly powerful way. Technology can help us do this, but true hospitality, “The Art of Hospitality” can’t be delivered by technology. It takes human interaction. It is a friendly smile, conversation, delivery of service. It is engagement. We don’t believe that there is any substitute for human engagement.
Technology, when used correctly, allows us to leverage our teams’ skill and resources to drive innovation, service, and customer satisfaction. It is a tool, it does not replace human interaction. We agree with Tim Cook, it never will. When you are building your company or division, don’t forget the power of human interaction.